Refund/Cancellation Policy

Last updated: April 2026

Girlhood (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your information when you interact with us, attend our events, visit our website or contact us.

By using our website, purchasing tickets or engaging with Girlhood, you agree to the practices outlined below.

1. Who We Are

Girlhood is a community organisation focused on creating events, experiences and spaces that bring women together.

If you have any questions about this Privacy Policy or how we use your information, please contact us at:

Email: hello@girlhooduk.com
Instagram: @girlhooduk

2. Information We Collect

We may collect the following personal information:

Information you provide directly

  • Full name

  • Email address

  • Phone number (if provided)

  • Billing and payment details (processed securely by third-party providers)

  • Event booking information

  • Social media usernames (if contacting us via Instagram or other platforms)

  • Information shared in messages, enquiries or feedback forms

Information collected automatically

When you use our website, we may collect:

  • Device type

  • Browser type

  • IP address

  • Website usage data

  • Cookies and analytics information

3. How We Use Your Information

We use your information to:

  • Process event bookings and payments

  • Manage attendance lists and event communications

  • Respond to enquiries and customer support requests

  • Send important booking updates or changes

  • Improve our website, events and customer experience

  • Monitor website traffic and performance

  • Send marketing communications where you have opted in

  • Comply with legal or regulatory obligations

4. Payment Information

Payments may be processed through secure third-party payment providers. Girlhood does not store full card payment details.

Please review the privacy policies of any payment provider used during checkout.

5. Marketing Communications

If you choose to subscribe to updates, newsletters or marketing emails, we may contact you about:

  • Upcoming events

  • Community news

  • Special offers

  • Girlhood updates

You can unsubscribe at any time using the unsubscribe link in emails or by contacting us.

6. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties where necessary, including:

  • Trusted brand partners of Girlhood

  • Email marketing platforms

  • Professional advisers where required

  • Legal or regulatory bodies where legally necessary

All third parties are expected to handle your data responsibly.

7. Event Photography & Content

Photos and videos may occasionally be taken at Girlhood events for marketing, social media and promotional purposes.

If you would prefer not to appear in content, please let a member of the team know at the event and we will do our best to accommodate this.

8. Data Retention

We keep personal information only for as long as reasonably necessary for:

  • Booking administration

  • Legal and accounting purposes

  • Customer support

  • Business records

We then securely delete or anonymise data where appropriate.

9. Your Rights

Depending on your location and applicable law, you may have rights to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to certain processing

  • Withdraw consent for marketing

  • Request a copy of your data

To exercise any of these rights, please contact us.

10. Cookies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site.

You can manage cookie preferences through your browser settings.

11. Data Security

We take reasonable steps to protect your personal information. However, no online transmission or storage system can be guaranteed 100% secure.

12. Third-Party Links

Our website or social media may contain links to third-party websites. We are not responsible for their privacy practices or content.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.

14. Contact Us

For privacy-related questions or requests, please contact:

Email: hello@girlhooduk.com
Instagram: @girlhooduk